Privacy Policy

Chumba Casino Canada — chumbacasino-canada.org.

Effective Date: May 22, 2026.

Last Updated: May 22, 2026.

1. Introduction

Welcome to Chumba Casino Canada. We are committed to protecting the privacy and personal information of every player who visits or uses our platform. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website or use our services.

This Policy applies to all users located in Canada, including residents of Ontario, British Columbia, Alberta, Quebec, and all other provinces and territories. We operate in compliance with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial equivalents such as Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64), Alberta's Personal Information Protection Act (PIPA), and British Columbia's Personal Information Protection Act (BC PIPA).

Where our operations intersect with players in Ontario through iGaming Ontario (regulated by the Alcohol and Gaming Commission of Ontario, AGCO), we further adhere to the data governance and player protection requirements mandated by that regulatory framework.

By registering an account, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Who We Are

Chumba Casino Canada operates the online gaming platform accessible at our official domain. Our registered contact for privacy-related matters is our support team, reachable at [email protected]. We act as the data controller in respect of personal information collected through our platform.

If you have any questions, concerns, or requests relating to your personal information, you may contact us directly at the email address above.

3. Information We Collect

We collect personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we may collect include:

3.1 Identity and Account Information

Full legal name.
Date of birth (for age verification — you must be of legal gambling age in your province).
Government-issued identification.
Username and password (stored in encrypted form).
Province or territory of.

3.2 Contact Information

Email.
Phone.
Mailing.

3.3 Financial Information

Payment method details (e.g, Interac e-Transfer account reference, Interac Online credentials, iDebit or InstaDebit account identifiers, Visa/Mastercard card information, or cryptocurrency wallet addresses).
Transaction history, including deposits and withdrawals in CAD (Canadian Dollars).
Banking institution details where required for.

3.4 Technical and Usage Data

IP address and approximate.
Device type, operating system, and browser.
Session activity logs, including games played and time spent on.
Cookies and similar tracking technologies (see Section 9).

3.5 Responsible Gambling Information

Self-exclusion preferences and cooling-off period.
Deposit limit settings and responsible gambling.
Communications related to player protection.

3.6 Communications Data

Records of emails, live chat, or other correspondence with our support team.
Survey responses and feedback.

4. How We Use Your Information

We process your personal information for the following purposes, each of which is grounded in a lawful basis under applicable Canadian privacy law:

Purpose	Lawful Basis
Account registration and management	Contractual necessity
Identity and age verification	Legal obligation
Processing deposits and withdrawals in CAD	Contractual necessity
Fraud detection and prevention	Legitimate interest / Legal obligation
Anti-money laundering (AML) compliance	Legal obligation
Responsible gambling monitoring	Legal obligation / Legitimate interest
Customer support and dispute resolution	Contractual necessity
Regulatory reporting (e.g, AGCO in Ontario)	Legal obligation
Marketing communications (with consent)	Consent
Platform improvement and analytics	Legitimate interest
Compliance with court orders or law enforcement requests	Legal obligation

We will never use your personal information for purposes incompatible with those stated above without first obtaining your express consent.

5. Payment Processing and Financial Data

We support a range of payment methods popular with Canadian players, including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and select cryptocurrency options. All financial transactions on our platform are denominated in CA$ (Canadian Dollars).

When you make a deposit or request a withdrawal, your financial information is transmitted securely using industry-standard encryption (TLS). We do not store full card numbers or banking credentials on our servers. Payment processing is handled by PCI-DSS compliant third-party processors, who are contractually bound to maintain the confidentiality and security of your financial data.

Interac e-Transfer is one of the most trusted and widely used payment methods among Canadian online players. When you use Interac e-Transfer, your transaction details are processed through Interac's own secure network, and we receive only the confirmation necessary to credit your account.

6. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties. We may, however, share your information with the following categories of recipients where necessary and lawful:

Regulatory authorities: iGaming Ontario and the AGCO (for Ontario players), BCLC (for eligible British Columbia players), AGLC (for Alberta players), or other applicable provincial bodies, where we are required to report or disclose information by law.
Payment service providers: To facilitate your deposits and withdrawals, including Interac, iDebit, InstaDebit, card networks, and cryptocurrency processors.
Identity verification services: Third-party KYC (Know Your Customer) providers used to verify your identity and age.
Fraud and AML compliance providers: Service providers that assist us in detecting and preventing fraud and money laundering.
IT and infrastructure providers: Cloud hosting, database, and cybersecurity providers who process data on our behalf under strict data processing agreements.
Legal and professional advisers: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.
Law enforcement and government agencies: Where required by a valid legal order, warrant, or applicable Canadian law.

All third parties with whom we share personal information are required to maintain appropriate security standards and to use your data only for the specified purpose.

7. Your Rights Under Canadian Privacy Law

Canadian privacy legislation — including PIPEDA and provincial equivalents — grants you a range of rights in relation to your personal information. Depending on your province of residence, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that inaccurate or incomplete information be corrected.
Withdrawal of Consent: Withdraw consent to certain forms of processing (e.g, marketing communications), subject to legal or contractual limitations.
Deletion: In certain circumstances, request that your personal information be deleted, subject to our legal retention obligations.
Data Portability: Under Quebec's Law 25, request that your personal information be communicated to you or transferred to another organisation in a structured, commonly used technological format.
Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial privacy commissioner (e.g, the Commission d'accès à l'information in Quebec, or the Office of the Information and Privacy Commissioner in BC or Alberta).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, or as otherwise required by applicable law. We may need to verify your identity before processing your request.

8. Data Retention

We retain your personal information for as long as your account is active and for such additional periods as are necessary to comply with our legal and regulatory obligations. Specific retention periods include:

Account and identity records: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering regulations under Canada's Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Transaction records: Retained for a minimum of 5–7 years as required by tax and AML compliance obligations.
Marketing data: Retained until you withdraw consent or for a reasonable period following the conclusion of a marketing campaign.
Support correspondence: Retained for up to 3 years following resolution of a query or dispute.

When personal information is no longer required, we securely destroy or anonymise it.

9. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience, ensure platform security, and support analytics and marketing functions. The types of cookies we use include:

Strictly Necessary Cookies: Essential for the platform to function, including session management and login authentication. These cannot be disabled.
Performance and Analytics Cookies: Help us understand how players use our platform so we can improve it. We use anonymised or aggregated data for this purpose.
Functional Cookies: Remember your preferences, such as language selection (English or French) and responsible gambling settings.
Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You may manage your cookie preferences at any time through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect the functionality of the platform.

10. Responsible Gambling and Sensitive Data

We take responsible gambling seriously. As part of our player protection obligations, we may collect and process information relating to your gambling behaviour, including self-exclusion requests, deposit limits, and session time restrictions. This information is treated with the highest level of care and is used solely to protect your wellbeing and to comply with regulatory requirements.

If you are concerned about your gambling, we encourage you to reach out to the following free, confidential support services available to Canadians:

ConnexOntario: 1-866-531-2600 (Ontario residents).
Problem Gambling Helpline: 1-888-230-3506 (available across Canada).
iGamblingOntario.ca (for Ontario players seeking regulated gaming resources).

Self-exclusion requests are processed promptly. Once a self-exclusion is in place, we will take reasonable technical steps to prevent you from accessing your account and will suppress marketing communications for the duration of the exclusion period.

11. Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and our.
Encryption at rest for sensitive stored data.
Access controls limiting staff access to personal information on a need-to-know.
Regular security audits and vulnerability.
Two-factor authentication options for your.

No method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a privacy breach that poses a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected individuals in accordance with PIPEDA's mandatory breach reporting requirements.

12. International Data Transfers

Some of our service providers and technical infrastructure partners may be located outside of Canada. Where your personal information is transferred to a jurisdiction outside Canada, we take steps to ensure that it receives a comparable level of protection, including through the use of contractual safeguards and data processing agreements. We will only transfer your data internationally where permitted by applicable Canadian privacy law.

13. Children and Minors

Our platform is strictly intended for adults of legal gambling age in their province or territory of residence (18 or 19 years of age, depending on the province). We do not knowingly collect personal information from anyone under the applicable minimum age. Age verification is conducted as part of the account registration process.

If you believe that a minor has provided us with personal information without parental consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

14. Marketing Communications

With your consent, we may send you promotional communications about bonuses, new games, and special offers. Ontario players registered through iGaming Ontario's framework should note that bonuses are subject to opt-in rules and are not automatically applied to your account.

You may withdraw your consent to marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing.
Updating your communication preferences in your account.
Contacting us at [email protected].

Withdrawal of consent to marketing will not affect the lawfulness of processing carried out before the withdrawal, nor will it affect the processing of your personal information for non-marketing purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by email or by posting a prominent notice on our platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

We encourage you to review this Policy periodically. Your continued use of the platform following the posting of changes constitutes your acceptance of the revised Policy.

16. Contact Us and How to Complain

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please contact us:

Email: [email protected].

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada, or to the privacy regulator in your province:

Quebec: Commission d'accès à l'information (CAI).
British Columbia: Office of the Information and Privacy Commissioner for BC.
Alberta: Office of the Information and Privacy Commissioner of.