Responsible Gambling
Responsible Gambling at Chumba Casino Canada
Playing Should Always Feel Like Fun
At Chumba Casino, we believe that gaming is entertainment — a way to unwind, feel the thrill of the spin, and enjoy yourself. For the vast majority of Canadians who play with us, it stays exactly that: fun. But we also know that for some people, gambling can stop feeling like a game and start feeling like something harder to control. When that happens, we want you to know that you are not alone, and that we are here to help.
This page is written for you — not as a legal disclaimer, but as a genuine resource. Whether you are simply curious about how to stay in control, or you are worried about yourself or someone you care about, please take a moment to read through what follows. There is no judgment here, only support.
Recognising When the Fun Has Stopped
Problem gambling does not always look the way people expect. It rarely begins with dramatic losses or obvious crisis. Often, it starts quietly — a few extra sessions here, a slightly higher deposit there — until the habit begins to reshape other parts of your life without you fully realising it.
Some signs that gambling may be becoming a problem include:
- Spending more time or money than you planned, and feeling frustrated when you try to cut back.
- Chasing losses — telling yourself that the next session will win back what you have lost.
- Thinking about gambling frequently, even when you are doing something else.
- Hiding your gambling activity from family, friends, or a.
- Borrowing money, dipping into savings, or missing bills in order to keep.
- Feeling anxious, irritable, or low when you are not gambling, or when you try to stop.
- Gambling to escape stress, loneliness, grief, or other difficult.
If any of these feel familiar, that recognition itself is an important first step. Many Canadians have been exactly where you are and found their way through — with the right tools, and the right support.
Our Responsible Gambling Tools
Chumba Casino provides a suite of practical tools that put you in control of your own experience. These are not bureaucratic hoops — they are features built with care, designed to help you set healthy boundaries before you need them most.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account in Canadian dollars (CAD). Once a limit is in place, it takes effect immediately. If you later decide to lower your limit, the change applies right away. If you choose to raise your limit, a mandatory cooling-off period applies before the increase takes effect — giving you time to reflect before more funds become available.
Setting a deposit limit is one of the simplest and most effective things you can do to keep your play within a budget that feels comfortable.
Cooling-Off Periods
Sometimes you just need a break. A cooling-off period lets you step away from your account for a defined stretch of time — typically between 24 hours and several weeks — without fully closing your account. During this period, you will not be able to log in or deposit. It is a breathing space: a chance to reset, reconnect with other parts of your life, and return only when you feel ready.
You can request a cooling-off period at any time by contacting our support team.
Session Reminders and Time Limits
It is easy to lose track of time when you are enjoying a game. Our session reminder feature sends you a notification after a set period of play, so you can check in with yourself and decide whether to continue. You can also set hard time limits that log you out of your session automatically.
These small nudges can make a meaningful difference over time.
Reality Checks
At intervals you choose, a brief on-screen message will appear with information about how long you have been playing and a prompt to pause and reflect. Reality checks are a quiet, non-intrusive way to stay connected to how your session is actually going.
Account History
You have full access to your deposit history, withdrawal history, and game activity at any time. Transparency about your own behaviour is one of the most powerful tools available — and it is always there when you need it.
Self-Exclusion: A Serious Step, Taken With Care
If you feel that you need to stop gambling altogether for an extended period, self-exclusion is the right tool. This is a formal process that suspends your account for a minimum period you choose — ranging from several months to a permanent closure.
During self-exclusion:
- You will not be able to access your.
- You will be removed from our marketing lists and will receive no promotional emails or bonus.
- Any funds remaining in your account will be returned to you.
Self-exclusion is not a punishment. It is an act of self-care, and we will honour it without question. To begin the self-exclusion process, please contact our customer support team directly. They are trained to handle this with the sensitivity and respect it deserves.
If you are based in Ontario, you can also register for province-wide self-exclusion through iGaming Ontario, which applies across all registered Ontario operators simultaneously. We encourage Ontario players to use both options for the strongest protection available.
Support for Friends and Family
Problem gambling affects more than the person at the centre of it. If someone you love is struggling, you may be feeling helpless, frustrated, or frightened. Those feelings are valid, and there are resources specifically designed to support family members and friends.
The helplines listed below can provide guidance not only for people experiencing gambling harm directly, but for those closest to them. You do not have to be the one with a gambling problem to reach out.
Canadian Helplines and Support Resources
You are never alone in this. Canada has a strong network of free, confidential support services available to anyone who needs them — no referral required, no cost, no judgment.
| Organisation | Who It Helps | Contact |
|---|---|---|
| Problem Gambling Helpline | All Canadians | 1-888-230-3506 |
| ConnexOntario | Ontario residents | 1-866-531-2600 |
| iGaming Ontario Support | Ontario players | iGamlingOntario.ca |
Problem Gambling Helpline — 1-888-230-3506.
Available across Canada, this free and confidential helpline connects you with trained counsellors who specialise in gambling-related concerns. Whether you are not yet sure if you have a problem, or you are ready to take serious action, a counsellor can help you figure out the right next step.
ConnexOntario — 1-866-531-2600.
If you are in Ontario, ConnexOntario connects you with mental health, addictions, and problem gambling services in your local area. Available 24 hours a day, 7 days a week. Bilingual service (English and French) is available.
For Quebec residents, French-language support is available through provincial addiction services. If you need help finding the right contact for your province, our support team can point you in the right direction.
The Regulatory Framework in Canada's gambling landscape is regulated at the provincial level, meaning the rules and protections available to you may vary depending on where you live.
Ontario is home to Canada's most developed online gambling framework. iGaming Ontario (under the Alcohol and Gaming Commission of Ontario, or AGCO) regulates registered operators serving Ontario players. Ontario players benefit from specific protections under this framework, including opt-in bonus rules — meaning promotional offers such as match bonuses and free spins are not automatically applied to your account. You choose whether to accept them.
British Columbia players are served by BCLC, while Alberta players fall under the AGLC framework. If you are unsure which protections apply to your province, our support team is available to help clarify.
A Note on Deposits and Spending
Many Canadians use Interac e-Transfer as their preferred way to fund their casino account — and for good reason. It is fast, trusted, and natively connected to your bank account, which means it gives you a natural visibility into what you are spending.
We encourage all players to treat their gaming budget the way they would any other entertainment expense: decide in advance what you are comfortable spending, transfer that amount, and stop when it is gone. Using your actual bank account — rather than a credit product — keeps gambling in its proper place as a leisure activity with a defined, affordable budget.
If you find yourself tempted to use credit, borrow money, or transfer more than you intended, please pause. That is a signal worth taking seriously.
Our Commitment to You
Responsible gambling is not a box we tick. It is a genuine part of how Chumba Casino operates. Our support team is trained to have honest conversations with players who have concerns — about themselves or someone they know. Our tools are built to give you real control, not just the appearance of it. And our door is always open.
If you are ready to set limits, take a break, or simply talk through what you are experiencing, please reach out. We are here — and we want your time on our platform to be something you feel good about, both now and long after the session ends.
Contact our Responsible Gambling team any time through the Help section of your account. There is no wrong reason to get in touch.
